Duckie AI

Description

Duckie AI is an advanced AI assistant that empowers customer support teams with product knowledge and investigation assistance. It significantly reduces resolution time, increases ticket resolution efficiency, and decreases escalations to engineering teams.

Key Features

• AI-powered Knowledge Search
• Scans all connected knowledge sources (documentation, past tickets, Slack history)
• Instantly finds relevant information to help resolve tickets
• Integrates with 25+ tools and platforms
• Accurate Ticket Resolution
• Generates solutions by learning from previous tickets, documentation, and discussions
• Delivers accurate, trustworthy answers to customers
• Autonomous Technical Investigation
• Diagnoses technical issues using logs, code changes, dashboards, and customer data
• Enables quick troubleshooting and triage for technical support teams
• Automated Engineering Updates
• Links Jira tickets and pull requests to support issues
• Posts automatic updates to keep support teams informed
• Fosters engineering transparency and cross-team communication
• Versatile Integration
• Duckie AI seamlessly integrates with popular support tools and platforms:
• Slack
• Zendesk
• Microsoft Teams
• Discord
• In-house tools (via API)
• Additionally, it connects to over 25 knowledge sources, including Notion, Confluence, Jira, and Sentry.

Use Cases

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