Cognigy

Description

Cognigy’s AI Agents autonomously manage customer interactions with goal-oriented precision, combining structured automation in Enterprise Conversational AI with the power of LLMs. They handle both routine inquiries and complex tasks effectively and are controlled by human oversight. As a result, businesses can deliver highly personalized and efficient customer experiences that boost satisfaction and loyalty while streamlining operations. This empowers companies to optimize every interaction, reduce operational costs, and achieve measurable improvements in key performance metrics.

Key Features

• Humanlike AI Agents for Voice and Chat
• Multilingual Support (100+ languages)
• Multimodal and Omnichannel Conversations
• Low-code AI Agent Management
• Large Language Model Orchestration
• Agent Copilot (GenAI-powered agent assist)
• Contact Center and Business Integrations
• Knowledge AI (retrieval augmented generation)
• Conversation Analytics
• Enterprise-grade Security and Scalability (25000+ concurrent sessions)
• Flexible Deployment (on-premises/ public cloud/ private cloud)

Use Cases

• Customer support automation on phone and chat
• Outbound customer service
• Marketing and sales automation
• Employee support automation

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