Cognigy
AI Agents for your business - powered by Generative and Conversational AI.
About Cognigy
Cognigy’s AI Agents autonomously manage customer interactions with goal-oriented precision, combining structured automation in Enterprise Conversational AI with the power of LLMs. They handle both routine inquiries and complex tasks effectively and are controlled by human oversight. As a result, businesses can deliver highly personalized and efficient customer experiences that boost satisfaction and loyalty while streamlining operations. This empowers companies to optimize every interaction, reduce operational costs, and achieve measurable improvements in key performance metrics.
Key Features
- Humanlike AI Agents for Voice and Chat
- Multilingual Support (100+ languages)
- Multimodal and Omnichannel Conversations
- Low-code AI Agent Management
- Large Language Model Orchestration
- Agent Copilot (GenAI-powered agent assist)
- Contact Center and Business Integrations
- Knowledge AI (retrieval augmented generation)
- Conversation Analytics
- Enterprise-grade Security and Scalability (25000+ concurrent sessions)
- Flexible Deployment (on-premises/ public cloud/ private cloud)
Use Cases
- Customer support automation on phone and chat
- Outbound customer service
- Marketing and sales automation
- Employee support automation
Demo Video
Video Reviews
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User Reviews 2
Peter-Pascal Meik
Manager Innovation & Projects, ToyotaWith Cognigy.AI, we're able to provide our customers with real added value and deliver even better services and products.
2026-06-03Michael Schödder
Digital Integration & Consulting, ToyotaTo relieve our service agents during peak times, we rely on intelligent self-service via voice- and chat, based on Cognigy.AI. This ensures our customers can get immediate answers to common questions 24/7.
2026-06-03Frequently Asked Questions
- Humanlike AI Agents for Voice and Chat
- Multilingual Support (100+ languages)
- Multimodal and Omnichannel Conversations
- Low-code AI Agent Management
- Large Language Model Orchestration
- Agent Copilot (GenAI-powered agent assist)
- Contact Center and Business Integrations
- Knowledge AI (retrieval augmented generation)
- Conversation Analytics
- Enterprise-grade Security and Scalability (25000+ concurrent sessions)
- Flexible Deployment (on-premises/ public cloud/ private cloud)
Details
- Category: Customer Support
- Industry: Technology
- Access: API
- Pricing: Paid
- Created By: Cognigy