AI Assistant for Business

Siena AI

Empathic AI customer service that's almost human

5.0 / 5 — 8 reviews

About Siena AI

Siena AI is an innovative AI-powered customer support solution that combines the efficiency of automation with human-like empathy and understanding. It uses advanced AI technology, including a Cognitive Reasoning-Based Engine (CORE), to handle complex customer service tasks across multiple channels and languages. Siena AI aims to provide seamless, context-aware, and brand-consistent customer interactions, enhancing the overall customer experience for e-commerce and other businesses

Key Features

  • AI Personas
  • Multi-Task Handling
  • Cognitive Reasoning-Based Engine
  • Multilingual Support
  • Real-Time Knowledge Base Integration
  • Order Tracking And Shipping Edits
  • Social Media Engagement
  • Conversational SMS And WhatsApp
  • AutoQA Capabilities
  • One-Click Integration

Use Cases

  • E-Commerce Customer Support
  • FAQ And Product Knowledge Management
  • Social Media Community Management
  • Order Tracking And Modifications
  • Multilingual Customer Service
  • Complex Query Resolution

Demo Video

Video Reviews

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User Reviews 8

Kylah Field

VP of Global CX & Insights at Spanx

Siena felt like a girlfriend from day one. It handles 50% of our conversations at 90%+ CSAT, cut handle time in half, and customers ask for it by name. I'm winning budget conversations against marketing because I can tie CX directly to revenue.

2026-06-03

Luka K.

CMO

I'm not selling a product, I'm selling a promise. We nailed the marketing engine, but there was a massive gap understanding the customer after the order hit the door. My first 15-minute interaction with Ask Siena, I asked what people were actually asking for. They didn't want a discount, they wanted to try other flavors without committing to a full jar. So we created a sampler stick pack. It's now going into Whole Foods, Target, and Sprouts.

2026-06-03

Jordan Cyphert

CX Lead, Gruns

When we launched at Costco, we built a weekly voice-of-customer report for the retail team with Ask Siena. That kept the whole company looped in on what customers were saying in real time, instead of waiting for an NPS survey to come in. AI isn't replacing the team. It's letting them focus on the conversations that actually need them.

2026-06-03

We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.

2026-06-03

Paige Zachs

VP Supply Chain, Operations & Customer

With Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.

2026-06-03

If you're apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I've not heard one person have a bad experience with it. It will definitely change your customer service department for the better.

2026-06-03

Andrew Jobson

Global Head of Customer Support

As Global Head of Customer Support at HexClad, my bar for AI is simple: it must scale without sacrificing experience. During our Q4 volume surge, Siena AI handled high-ticket volume while staying on-brand, helping us maintain quality and protect CSAT when it mattered most. Siena is a true force multiplier for modern support.

2026-06-03

Bryan Porter

Co-founder, Chief eCommerce Officer

We chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.

2026-06-03

Frequently Asked Questions

Siena AI is a Customer Support AI tool for the Technology industry. Empathic AI customer service that's almost human

Siena AI uses a Freemium pricing model. It offers a free tier with optional paid upgrades for advanced features. Visit the website for the latest pricing.

  • AI Personas
  • Multi-Task Handling
  • Cognitive Reasoning-Based Engine
  • Multilingual Support
  • Real-Time Knowledge Base Integration
  • Order Tracking And Shipping Edits
  • Social Media Engagement
  • Conversational SMS And WhatsApp
  • AutoQA Capabilities
  • One-Click Integration

Siena AI was created by Andrei Negrau and Lisa Popovici. You can visit their website at https://siena.cx.
Siena AI preview

Details

  • Category: Customer Support
  • Industry: Technology
  • Access: Closed Source
  • Pricing: Freemium
  • Created By: Andrei Negrau and Lisa Popovici

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